Warranty and Return Policies

Warranty Terms

CTD products are warranted against defects in materials and workmanship when properly installed for a period of two years from date of purchase. Finish is warranted for one year from date of purchase. If purchased from a vendor other than CTD, a receipt reflecting date of purchase is required.

Warranty Scope

CTD will provide free of charge new replacement part(s) for any defective item returned within the above time frame, but not labor to install the parts. Return shipping is he responsibility of the owner and must be properly packaged and insured. CTD will pay for shipping of the replacement part.

Warranty Procedure

These terms apply to a purchase made directly with Electrical Connection and not an authorized dealer.

Within 30 days of purchase; we will perform an “across the counter” exchange ONLY within 30 days after the date of sale.
We will send you a replacement part with arrangements for you to return the defective unit by using a credit card
to secure the replacement part. If the defective part is not returned within 30 days,your credit card will be billed for the cost of the replacement part. Absolutely NO refunds after 90 days. All refunds will incur a 5% processing fee.

30+ days after purchase; you must return the defective part prior to us replacing it.

Warranty Policies

a. Any item for which you are requesting warranty coverage must be returned freight prepaid to us. We recommend insurance and tracking. We will not be responsible for lost shipments.
b. Items must be properly packed. We cannot be responsible for damaged items.
c. Return Authorization (RA’s) are not required, but you must include correspondence or reference to whom you spoke regarding replacement.
d. Warranty coverage begins at date of retail purchase – we require a dated proof of purchase from the selling dealer.
e. We retain the right to review items presented for warranty consideration to determine the reason for failure.
f. Where a product is replaced under our standard warranty terms, the balance of coverage will remain from date of purchase (the warranty does not renew when a product is replaced).
g. Accident, misuse, abuse, modification of any kind, improper installation, installation of product on a different model of vehicle than intended (designed for) voids all warranties.
h. Any items sold by CTD that are not manufactured by CTD will be warranted thru their respective manufacturers, under that manufacturer’s stated warranty terms and conditions.
j. CTD warranty is to original purchaser and does not transfer to any subsequent ownership.

Our Return Terms
We want any parts that you buy from us to fit your needs. To this end, we offer the following return policy.

0-30 days – you can return any uninstalled item for a full refund.
31-60 days – 10% restocking fee.
61-90 days – 25% restocking fee.
91+ days – no returns accepted.

The above return policy applies to items only directly purchased from CTD. We must deduct for any missing components. Any item that shows signs of install or use is subject to return to the buyer or a restock fee of 50%. Shipping is not included in the refund, in either direction. Please return freight pre-paid, insured with a tracking number. We cannot be responsible for lost or mislabeled items.